Frequently Asked Questions
If Your Question Is Not Here and What This Page Covers.
If Your Question Is Not Here
If you do not see your question answered below, the quickest way to get help is to open the live chat window in the bottom-right corner of the lobby. The support team responds in English and Bahasa and can handle most requests within a few minutes. For less urgent matters, you can send a message through the contact form on the site. Replies are usually sent within one business day. Do not include your password or PIN in any message.
What This Page Covers
This page answers the most common questions players ask about using the platform. It covers deposits, withdrawals, account verification, turnover requirements, payment methods, mobile access, game disconnections, and setting deposit limits. Each answer is written to be direct and factual, so you can find what you need quickly. The information here applies to the standard features of the site and reflects typical procedures for Malaysian players.
Also worth a look: Arcade Games, Fishing, Slot, Live Casino, and the promotions.
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Asked most often
What is the minimum deposit amount?
The minimum deposit is RM30 for most payment channels. Some e-wallets may allow a lower minimum, but RM30 is the standard figure across bank transfers and national e-wallets.
What is the wagering requirement?
The welcome bonus carries a 12× requirement on deposit plus bonus. Live casino contributes 20% toward turnover; slots contribute in full. The headline offer is 275%.
How do I set a deposit limit?
Go to the account settings section in the lobby and select 'Deposit Limits'. You can set a daily, weekly, or monthly maximum. The limit takes effect immediately and can be lowered at any time, but raising it takes 24 hours.
When is an account verified?
An account verifies once before it can withdraw; nothing is asked for again afterwards, on Boost and FPX or anything else the cashier lists.
What is the minimum deposit?
Deposits start from RM30 on e-wallet channels and RM50 on bank transfer. The cashier lists Boost, FPX and USDT TRC20.
Which payment channels are supported?
The site accepts bank transfers, online banking, Touch 'n Go, GrabPay, Boost, and DuitNow. FPX is also available for direct online banking payments. All amounts are shown and handled in ringgit.