Contact Our Support Team

What to Have Ready Before Chatting

To get a helpful answer from the first reply, prepare your account username, the approximate time of the transaction (in 24-hour format), and the payment channel used — for example, Touch 'n Go eWallet or bank transfer. If the issue involves a deposit, also note the exact amount in ringgit and the reference number from your e-wallet or online banking screen. The more details you provide upfront, the fewer back-and-forth messages are needed.

Contact Form – Best for Written Records

The contact form is the right choice when you need a permanent record of your query. Use it for formal complaints, requests for account statements, or any issue where you might need to refer back to the details later. Submissions via the form are logged and can be reviewed by multiple team members. This channel is slower than live chat but ensures your request is handled with a complete paper trail.

Live Chat – Best for Account Issues

The live chat channel is the fastest way to resolve anything related to your account. Use it for login problems, balance inquiries, bonus questions, or transaction disputes that need an immediate answer. This channel is also ideal for checking the status of a deposit or withdrawal. Avoid using live chat for non-urgent requests that require a written record, as the conversation is not saved for later reference.

Languages & Operating Hours

Support agents respond in English and Bahasa Melayu. You may use either language when writing in the contact form or typing in the live chat. All replies will match the language you use. Live chat is staffed 24 hours a day, every day of the year. The contact form is also available around the clock, but replies to form submissions are sent during the next business hour in the Malaysia time zone.

Response Times & What Not to Share Publicly

Live chat replies are almost immediate during peak hours, typically within two minutes. The contact form receives a written response within 24 hours, and often sooner during weekday afternoons. Never send your password, full card number, or any one-time code through a public channel such as social media or unsecured messaging. Support will never ask for these details. Sharing them risks your account security.

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